Where does my patient data go?
It stays on your machine, under your control. VeriPhy Health sends nothing to us — the only place your data goes is the payer portals your staff already uses by hand. Results (a spreadsheet and a PDF per patient it finds) are saved into a dated folder on your own computer, and you keep control of your own portal logins.
Do I need to know anything technical?
No. The one-click installer sets up everything VeriPhy Health needs automatically. If you can open a spreadsheet, you can run VeriPhy Health.
Which payers does it verify?
Availity (Aetna, Florida Blue, Humana, Simply, Sunshine, Molina, and more), UnitedHealthcare (including AARP, Golden Rule, Student Resources, Preferred Care Partners & Preferred Care Network plans), Oscar, Cigna, Florida Medicaid, and HealthSun. It pulls coverage status, copay, deductible and out-of-pocket (met & remaining), plan type (and funding type where the payer reports it, e.g. Cigna), and referral / secondary-insurance flags — and saves a PDF for each patient it finds.
What do I need to run it?
A Windows 10 or 11 PC, Google Chrome, an internet connection, and your own payer-portal logins. That's it — the one-click installer takes care of the rest.
Does it store my passwords or my patients' data anywhere?
No passwords, ever — you log into each portal yourself, every run. Patient results are saved only into a dated folder on your own computer, right next to your patient list. The app itself keeps no patient information; delete a run's folder and that data is gone. (The browser profile it uses can cache portal pages like any browser — clear it from the app folder if you ever need to.)
How do updates work?
Two things change over time, and updates keep you current with both: (1) payers change their portals and rules, and (2) our founder keeps doing the legwork — calling payers to confirm which specific plans apply a deductible or require a referral — and adding those answers to the tool. A Care or Updates plan delivers both, so VeriPhy Health keeps working and keeps getting smarter about the plans you actually see.
Is there a free trial of support?
Yes — every purchase includes your first month of Care & Support free, whether you buy the software license or the mini-PC. You get real support and the latest updates right out of the gate, with nothing to pay for that first month.
What's the difference between Care & Support and Annual Updates?
Care & Support ($19.99/mo, 6-month plan) includes customer service, technical support, and every update as it ships — including the growing plan-knowledge library. Your first month is free, then it runs as a 6-month plan. Annual Updates ($99.99/yr) gives you the update package once a year — no live support — for self-sufficient offices.
Why the mini-PC option?
Some offices would rather not install any new software on their working network. The mini-PC arrives with VeriPhy Health pre-loaded and runs as a completely separate, isolated device — power it on, run your list, and you're done.
